Pioneering AI-Native Contact Center Transformation

We're not just another AI consulting firm. Speechicon was founded to bridge the strategy gap between powerful AI technology and measurable business outcomes.

From Strategy Gap to
Bridge

Speechicon emerged from a simple observation: most AI implementations disappoint because organizations deploy impressive technology without the strategic architecture required to deliver real value.

Our founding team brings together deep contact center operations, voice technology mastery, and AI-native UX strategy. We don't just deploy AI — we design deliberate experiences that serve your brand while guiding the process changes required for lasting transformation.

Decades of Contact Center Experience
and Voice AI Mastery

From our first client, we've been committed to transparent methodology, honest expectation setting, and partnerships that outlast the deployment phase. Decades of contact center industry experience combined with hands-on AI expertise and conversational design mastery — applied as one integrated practice.

Leadership Team

Our leadership combines decades of contact center industry experience with hands-on AI expertise and conversational design mastery — applied as one advisory practice.

  1. Dr. Stephen D. Drew

    CEO

    Dr. Stephen D. Drew

    Visionary leader with decades of experience driving enterprise AI transformation. Founded Speechicon to bridge the gap between AI technology and measurable business outcomes.

  2. Susan L. Hura, PhD

    Chief AI Officer

    Susan L. Hura, PhD

    Pioneering AI researcher and practitioner specializing in conversational AI and natural language understanding. Leads Speechicon's AI strategy and solution architecture.

  3. David King

    CRO

    David King

    Revenue growth executive with deep expertise in enterprise SaaS and contact center technology markets. Drives strategic partnerships and client acquisition.

  4. Ram Komandla

    CISO

    Ram Komandla

    Cybersecurity veteran ensuring enterprise AI deployments meet rigorous compliance standards. Architect of Speechicon's security and data protection framework.

  5. Arvand Owji

    CTO

    Arvand Owji

    Technology leader with deep expertise in cloud infrastructure, voice platforms, and AI systems. Oversees Speechicon's platform architecture and engineering.

  6. John Roberts

    COO

    John Roberts

    Operations executive with proven track record in scaling enterprise technology organizations. Manages delivery excellence and operational strategy.

What We Stand For

01

Commitment to Customer Success

We measure our success by your long-term outcomes, not just deployment milestones. Our commitment extends beyond implementation to ensure you achieve the business results that matter most to your organization.

02

Deep Expertise Excellence

We value specialists who master their craft. Whether it's voice technology, contact center operations, or AI strategy, we believe exceptional results come from deep knowledge applied thoughtfully to solve real business challenges.

03

Innovation with Purpose

We embrace new technologies and methodologies that create genuine value for our clients. Innovation means finding better ways to solve customer problems, not just implementing the latest trends.

04

Transparency and Honesty

We believe in clear communication about capabilities, limitations, timelines, and expected outcomes. Trust is built through honest dialogue and consistent delivery on our commitments.

Where Expertise
Converges

We're a team of strategists, technologists, and experience designers united by a shared mission: making AI transformations work for real businesses with real customers. Our culture celebrates both deep technical expertise and the human insights required to create exceptional customer experiences.

We value diverse perspectives because contact center transformation requires understanding both cutting-edge AI capabilities and timeless principles of customer service excellence.

Let's discuss your
transformation goals

Whether you're exploring AI transformation or ready to begin, our team can provide strategic guidance based on your specific challenges and objectives.

Ready to discuss your specific challenges? Our AI transformation specialists are here to help.

Looking for partnership information? Explore partnership opportunities with us